Returns & Refund Policy for Mishti Boutique

**Last Updated:** October 21, 2025

Your satisfaction is important to us. This policy outlines the conditions and procedures for all returns and refunds on purchases made at mishtiboutique.com.

1. Return Eligibility & Timeframe

We maintain strict hygiene standards for our natural personal care products. Therefore, we accept returns only under specific conditions:

• **Return Window:** You must initiate a return request within **7 days** of the delivery date.
• **Condition:** The item must be **unused, unopened, and in its original sealed packaging**.
• **Proof of Purchase:** A receipt or proof of purchase is required to complete your return.
• **Non-Returnable Items:** Items that have been used, opened, or have damaged seals are **not eligible for return or refund** (see Section 4).

2. How to Initiate a Return

1. **Contact Us:** Email our Customer Service team (refer to the Customer Service page for the address) with your **Order Number** and the reason for the return.
2. **Approval:** Our team will review your request based on the eligibility criteria and send you a Return Authorization (RA) number and shipping instructions if approved.
3. **Shipping:** Carefully package the product in its original box and clearly write the RA number on the outer packaging. You are responsible for the return shipping costs.
4. **Inspection:** Once the item is received at our Barrackpore facility, it will be inspected to confirm it is unused and sealed.

3. Refund Processing

• **Approval:** If the returned product passes inspection, your refund will be approved.
• **Refund Method:** The refund will be credited back to your original method of payment (Credit Card, Net Banking, UPI, etc.).
• **Timeline:** Please allow **10-15 business days** for the refund to appear in your account after approval. Processing times may vary depending on your bank.
• **Late or Missing Refunds:** If you haven't received a refund after the timeline, first check your bank account, then contact your credit card company/bank before contacting Mishti Boutique.

4. Non-Returnable Items & Exceptions

The following items are exempt from being returned or refunded:

• Products that have been opened, used, or damaged by the customer.
• Products purchased during a final sale or clearance event (unless damaged during shipping).
• Gift cards.
• **Damaged or Incorrect Items:** If you received a damaged or incorrect item, you must notify us within **48 hours of delivery**. We will arrange for a replacement or issue a full refund, and we will cover the return shipping costs in these specific cases.

Further Questions?

For detailed inquiries regarding your refund or return status, please reach out to our Customer Service team.